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Plugin Review: WordPress Advanced Ticket System

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January 29th, 2010
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User Reviews
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Comments

  1. Anne (6 comments.) says:

    I like the idea of the ticketing system, whether for handling support on our site but, could be applied also as another communication system if one needed. My one question is; could each of the registered user have personal (individual/private) ticketing system available? It would work then as personal message (PM’s) each registered user could have on site. Thank you anyway!

  2. Olivier says:

    You have three settings for WATS tickets visibility :
    – all visitors can see all tickets
    – all registered connected users can see all tickets
    – only ticket originator and admins can see their tickets

    • Anne says:

      Great Olivier, thank you.

      Would that be too much coding to include also:

      – only ticket originator and a registered connected user to whom the ticket was sent can see the tickets

      Perhaps there could be also some feature preveledges for registered users according each of the roles they have given by the admin. E.g. number of tickets per day they can reply to or receive, a real good one would be also if a user could run a ticket with a couple or more people interested in same subject and they all would see/share replies of this particular ticket. Just an ideas.

      • Olivier says:

        This is mostly what the third option does. You also have the option to restrict the list of admins to whom a ticket can assigned to in WATS.

  3. Youseph Tanha (2 comments.) says:

    I would really like to see a ticketing system plugin for wordpress that would allow wordpress to function like Request Tracker.

  4. DavidONLINE (1 comments.) says:

    I would definitely be interested in using something like this, not only for my personal web blog but for my company website, both run on WordPress.

    I’m going to give this a try!

  5. Ed Cantarella (3 comments.) says:

    It works great except one thing – you could [accidentally] assign a ticket to the person who made it. That seems to me like the least wanted possibility in the real world. If the ticket originator/creator fills in a ticket with a question, why would you want to assign it to them? More likely possibility is a manager who has a pool of techs who handle various ticket issues. As the manager assigns them to techs, they wouldn’t want customer’s user names showing up in the list of people who can be assigned the ticket. Hopefully that is clear…trying to get the developer to tweak it a little. Very powerful but for that little glitch.

    • Ed Cantarella (3 comments.) says:

      AWESOME NEWS. I have paid the developer to tweak the code a little, creating slightly more specific assignment rules.

      For those wondering, the .mo/.po language files are fully accessible and with a little creative application this plugin can really rock.

      I am using it for an attorney-to-attorney referral system, where the referring attorney can check how his referrals are doing and print out a record of all referrals they make. The attorney that handles the new client shows up as “Handling Attorney” and they can leave notes, which are emailed(or not) to the referring attorney. And I have 7 different case “Status'” they can report. Sweet billing opportunity for me!

      WATS PREMIUM rocked for me.



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