Over the past two years, I’ve had the privilege to talk with a number of different plugin/theme developers. While they each have their own unique style of getting things done, one thing they all have in common is providing support.
Michael Torbert author of the All In One SEO Plugin wrote a great blog post published on WPTavern.com providing up to twelve things you can do to help make the support process go as smoothly as possible. You may not agree with what’s on the list and in fact, if you have anything you’d like to add, say so in the comments. Considering the AIO SEO plugin is the most downloaded plugin on the repository, you can bet Michael has had his share of support queries and then some.
Before you ask for support, use Google. Make a concerted effort to search for resolutions to your issue. This will help increase the clarity of communication with the developer about the problem you’re having. This helps to find and resolve the issue more quickly and ultimately means, saving you money.
Let’s all do our part to make theme/plugin developers lives a little easier.