The aspect of community-powered support is definitely one of that factors that has lead to the popularity of WordPress, but despite millions of users, only a handful regularly volunteer in the support forums.
How can you support WordPress? What kind of questions will you encounter? What if you aren’t an expert?
I became a volunteer in the WordPress Support Forums six years ago, one week after installing WordPress. I was what some would call a “n00b,” but while I was waiting for an answer to my question, I noticed a few installation questions that I could answer. Fast-forward six years later, and everything that I know about WordPress today was learned from answering questions on the WordPress Support Forums. If a lack of knowledge is preventing you from volunteering in the support forums, just start answering questions and you’ll be an expert in no time. It’s really a great way to learn.