Over the past two years, I’ve had the privilege to talk with a number of different plugin/theme developers. While they each have their own unique style of getting things done, one thing they all have in common is providing support. Michael Torbert author of the All In One SEO Plugin wrote a great blog post published on WPTavern.com providing up to twelve things you can do to help make the support process go as smoothly as possible. You may not agree with what’s on the list and in fact, if you have anything you’d like to add, say so in the comments. Considering the AIO SEO plugin is the most downloaded plugin on the repository, you can bet Michael has had his share of support queries and then some. Before you ask for support, use Google. Make a concerted effort to search for resolutions to your issue. This will help [...]

I sincerely apologize for having turned our RSS feed into summaries. I understand it is annoying and creates an unnecessary step for those who read our content through the news feed. But rarely a day goes by when we do not have five to ten new trackbacks from blogs that are copying our content. I end up adding them to our blacklist and then sending a notice to the infringer. It gets even more annoying when the infringing blog does not have a contact page or I get a reply back stating that they did not know our content was not meant to be copied. I am not against some use of our content but I like to be asked and like proper attribution be provided for displayed content. I understand that duplicate content is bad for SEO but I believe that it is a give and take. Our content [...]